Shipping Policies

General Policies

  • does not sell products to anyone under the age of 21.
  • Shipping delivery times are estimates and are not guaranteed
    unless otherwise noted.
  • New York residents add 4% sales tax. Remittance of any taxes on orders
    shipped outside of New York is the responsibility of the purchaser.
  • Certain items, such as oversized merchandise, may require
    additional shipping charges.
  • Any such charges will be noted during the checkout process
    prior to submitting your order.

Shipping Preferences

Shipping Preference Delivery Times Prices

1 Free Shipping will be delivered via UPS and/or USPS. Delivery addresses must be able to receive packages from either carrier.

2 USPS Priority Mail is not a guaranteed service and can take up to five business days for delivery.

Delivery times are based off of the shipping order cutoff time and are subject to payment approval. All delivery times, except Saturday, are based on business days (Monday – Friday) and exclude holidays. Special considerations may incur additional delivery times; see our shipping terms for further details.

Please note – certain items would exclude you from selecting some of the methods above, please refer to items that have 'shipping constraints' for more details.

Free Shipping (UPS Ground or USPS) 1-5 Business Days $0.00
UPS Ground 1-5 Business Days $8.99
USPS Priority Mail2 2-3 Business Days $8.99
3 Day 3 Day Delivery $9.99
2 Day 2 Day Delivery $12.99
HI/AK 2 Day 2 Day Delivery $19.99
Next Day Next Day Delivery $22.99
HI/AK Next Day Next Day Delivery $34.99
UPS Saturday Saturday Delivery $39.99
HI/AK Saturday Saturday Delivery $44.99

Shipping Order Cutoff Time

In-Stock orders received by 2:00pm ET will ship the same day Monday through Friday.

Delivery Methods

  • Free will be delivered via UPS and/or USPS. Delivery addresses must be able to receive packages from either carrier.
  • Saturday, Next Day, 2 Day, 3 Day, and Ground will be delivered via UPS.
  • Priority Mail is delivered via USPS

PO Boxes, APO/FPO, US Territories

PO Boxes, APO/FPO addresses, and US Territories will ship via USPS and may incur additional delivery times. Upgrade options are not available.

HAZMAT items (such as Butane)

Due to FAA regulations, expedited services are not available. These items will ship via USPS Parcel Post and may incur additional delivery times.

Oversized items (such as large humidors)

These items will ship via ground/freight services and may incur additional delivery times. Delivery may not be available to PO Boxes, APO/FPO, and US Territories for certain items. Driver will deliver to the shipping address, but is not required to assist in moving the oversized item into the building, or with setup/unpacking.

Alaska and Hawaii

Expedited delivery options to Alaska and Hawaii are available for an additional charge. See shipping prices above for further information.

When should I expect my order?

We know you want your order yesterday, and we strive to be the fastest and most reliable shippers in the business. We will process all in-stock orders that are received by 2:00pm ET for same day shipping from our store in New York. Shipping takes up to 8 business days from date of shipment (not including weekends or holidays).

For more urgent requests and for customers living on the West coast, we offer Priority Mail, 2-DAY, 3-DAY, and OVERNIGHT options at a small additional charge.

Online inventory is updated regularly. If an item is not immediately available, it will ship the moment it becomes available by our Free Shipping method. We cannot be held responsible for UPS errors, or other delays out of our control. (Please note: for urgent and extremely time-sensitive requests, please call or email a representative to ensure availability before submitting your order, as certain items marked 'available' can sometimes sell out in the same day.)

Tracking My Order

You can check shipment status by using the tracking number found on your order confirmation email.
Orders ship from our store located in Williamsville, NY.