If you would like to return merchandise, the merchandise must have been purchased within the last 30 days AND you must obtain an RMA# (Return Merchandise Authorization) from BestCigarValues.com. You may do so in one of two ways:
1. You may email us at returns@BestCigarValues.com. You MUST include your order number, the item you are returning, and the reason you are returning the merchandise.
2. You may call Customer Service at 716-689-2914 Monday through Friday 8:00AM to 5:00PM EST and speak to a Customer Service Representative.
Notice: No returns will be accepted without prior authorization.
Once you have obtained a RMA#, please follow these simple guidelines to return your cigars:
IMPORTANT! Please DO NOT return any cut or partially smoked cigars. Cigars believed to be unsmokable or defective must still be in a condition to be sent back to the manufacturer. If returns are received in less than adequate condition, our Returns Department reserves the right to refuse the package and/or deny or pro-rate your credit accordingly.
Please pack the cigars securely in a clean, odor-free carton suitable for shipping.
Enclose your original invoice in the carton, if possible.
Prominently display the RMA# on the OUTSIDE of the package and address the package to:
8212 Transit Road
Williamsville, NY 14221