Age Verification

Why do we verify your age?

How does Veratad’s Age Verification work? We do not sell our products to anyone under the age of 21. We use a non-affiliated third party company, Veratad Technologies, LLC, to verify that you are who you say you are and to confirm that you are 21 or older.

Veratad Age and Identity Verification SolutionsVeratad’s AgeMatch Age Verification services use multiple trusted data sources containing billions of public records to return an age validation based on the personal information you submit. This service is specifically designed to validate and protect your identity while maintaining the highest level of consumer privacy when processing online transactions.

Access to the public records allows Veratad to validate the information you provide and in some cases, depending on the nature of your purchase, to present a series of multiple choice questions based on non-credit related (“out-of-wallet”) historical facts about you. These facts are obtained by instantaneously scanning billions of public records from trusted data sources containing information that would not generally be found in your wallet if lost or stolen.

Is the information I provide secure?

Veratad’s secure 256 bit encryption technology ensures the safe delivery of the information you provide online. In addition, Veratad does not store your sensitive personal information or share (or sell) any data with other third parties. This practice assures you that unauthorized parties cannot gain access to your sensitive personal information.

What happens if I cannot be verified by the Age Verification process?

A small percentage of shoppers may not be verifiable due to limited availability of publicly available information in the age verification databases. If this happens, we will attempt to contact you via phone and email to verify your age. We typically require a copy of your driver’s license or some other form of government issued ID that verifies your date of birth.

I live outside of the U.S. Can I be verified?

Our use of Veratad’s Age Verification is based solely on U.S. records and therefore verification of individuals residing outside the U.S. is unavailable, unless you are using a military address outside the U.S. Individuals in all other countries will be subject to our manual review process described in the previous section.

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Best Cigar Values

8212 Transit Rd
Williamsville, New york, US
james@tinderboxwilliamsville.com
716-689-2914

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Verified 05/10/2017

SSL Certificate

Best Cigar Values uses a 256-bit SSL certificate to establish a secure encrypted connection between your computer and their servers. This connections protects your sensitive data. All pages, content, credit card,and transaction information is protected by the same level of security used by banks.
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Money Back
Verified 05/10/2017

Satisfaction Guareanteed

If you would like to return merchandise, the merchandise must have been purchased within the last 30 days AND you must obtain an RMA# (Return Merchandise Authorization) from BestCigarValues.com. You may do so in one of two ways:

1. You may email us at returns@BestCigarValues.com. You MUST include your order number, the item you are returning, and the reason you are returning the merchandise.

2. You may call Customer Service at 716-689-2914 Monday through Friday 8:00AM to 5:00PM EST and speak to a Customer Service Representative.

Notice: No returns will be accepted without prior authorization.

Once you have obtained a RMA#, please follow these simple guidelines to return your cigars:

IMPORTANT! Please DO NOT return any cut or partially smoked cigars. Cigars believed to be unsmokable or defective must still be in a condition to be sent back to the manufacturer. If returns are received in less than adequate condition, our Returns Department reserves the right to refuse the package and/or deny or pro-rate your credit accordingly.

Please pack the cigars securely in a clean, odor-free carton suitable for shipping.
Enclose your original invoice in the carton, if possible.
Prominently display the RMA# on the OUTSIDE of the package and address the package to:

BestCigarValues.com
8212 Transit Road
Williamsville, NY 14221
Attention: Returns

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Verified 05/10/2017

Secure Infrastructure

Best Cigar Values is hosted by Shopify Inc. (NYSE:SHOP) Backed by the leading ecommerce platform enables them to offer 99.99% uptime and 24/7 monitoring.With a large network of servers placed across the world, they can offer you a secure,robust,and performant ecommerce experience.
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Valid 3/25/15 - 3/30/18
Verified 05/10/2017

PCI Complaince

Best Cigar Values is certified Level 1 PCI DSS compliant, the hightest level of security certification. This certification signifies their compliance with standards for security policies,technologies and ongoing processes that protect their payment systems from breaches and theft of cardholder data.
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